< Shipping – Syrinx Music

Shipping

FREE SHIPPING

Orders for accessories and print music valued over $99 receive free shipping within Australia.(This does not include insurance which can be purchased to cover loss or damage by Australia Post)

DISPATCH AND SHIPPING ADDRESSES

Orders will be dispatched from Lane Cove NSW by  Australia Post. Some orders may be dispatched directly from our supplier in order to shorten delivery time - you will be notified if this applies to your order. Please allow up to 2 days for dispatch and 2-8 working days for delivery.

We ask you for a valid shipping address, email address and your best contact phone number during checkout.

ITEMS DAMAGED IN TRANSIT

DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must call us (02 9420 4499) or email us (info@syrinxmusic.com) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by us on a case by case basis.

RETURNS AND REFUNDS

Subject to the requirements of law, Syrinx Music will not refund or exchange an item if you change your mind; please consider your purchases carefully. 

If your item is found to be faulty due to a manufacturing defect, and is within the manufacturer's warranty period, Syrinx Music will repair or replace your item. See the Returns Procedure below. If your item cannot be repaired or replaced, we may offer you a store credit or issue a refund.

Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

RETURNS PROCEDURE

To return an item for warranty assessment, and so we can serve you best, the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with this procedure.

  1. E-mail us at info@syrinxmusic.com to notify us of the faulty item. Include your name, best contact phone number, invoice number, product name and fault description.
  2. We will reply to you within 3 working days. If your return is approved, we will give you return details and the return address.
  3. Return freight costs are to be paid by the customer, and cannot be refunded.
  4. Every returned item must be undamaged, unused and in as-new condition, in its original packaging, with all accessories included, if applicable.

SHIPPING INSURANCE

All products are insured against damage caused while in transit from Syrinx Music to the customer only. They are not insured if they are simply lost or stolen. This includes packages that have been left at a property on request. INSURE YOUR ITEM

Syrinx Music will not provide credits or replacements for AusPost lost or delayed deliveries.

For more information regarding shipping or returns, or if you require express delivery or insurance for your order, please contact us by phone (02)9420 4499 or email (info@syrinxmusic.com).

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