Privacy policy
Privacy Policy
Introduction
Syrinx Music is committed to protecting the privacy and security of our customers' personal information. We recognise the importance of safeguarding personal data and are committed to handling all personal information responsibly and in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
To provide our products and services, Syrinx Music may collect personal information including:
- Name
- Postal and delivery address
- Telephone number(s)
- Email address
- Purchase history and transaction details
- Information regarding the use of our products and services
- Website browsing activity and interactions with our online store
- Preferences relating to musical instruments, sheet music, and related products
- Marketing and communication preferences
We collect this information directly from customers when placing orders, creating an account, subscribing to newsletters, contacting us, participating in promotions, or interacting with our website.
Purpose of Collection
The personal information we collect is used to:
- Process and fulfil orders
- Deliver products and services
- Provide customer support
- Communicate regarding orders, products, services, and promotions
- Improve our products, services, and website experience
- Personalise product recommendations and marketing communications
- Meet legal, regulatory, and business obligations
We only collect personal information that is reasonably necessary for the operation of our business and the provision of our services.
Security of Information
Syrinx Music takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure systems and procedures to safeguard customer information and regularly review our security measures.
Disclosure of Personal Information
We may disclose personal information to trusted third-party service providers where necessary to operate our business, including:
- Payment processing providers
- Shipping and delivery companies
- Website hosting and technology providers
- Marketing and communications platforms
- Professional advisers and regulatory authorities where required by law
We do not sell or rent customer personal information to third parties.
Access and Correction
Customers may request access to the personal information we hold about them and may request corrections if the information is inaccurate, incomplete, or out of date.
Contact Us
If you have any questions regarding this Privacy Policy, wish to access or update your personal information, or make a privacy-related complaint, please contact:
Syrinx Music
Email: info@syrinxmusic.com
Website: https://syrinxmusic.com
We will respond to privacy enquiries and complaints within a reasonable timeframe.