Refund policy

RETURNS AND REFUNDS

Subject to the requirements of law, Syrinx Music will not refund or exchange an item if you change your mind; please consider your purchases carefully.

If your item is found to be faulty due to a manufacturing defect, and is within the manufacturer's warranty period, Syrinx Music will repair or replace your item. See the Returns Procedure below. If your item cannot be repaired or replaced, we may offer you a store credit or issue a refund.

Items found to be faulty due to abuse, mishandling or any sort of misuse will not qualify for warranty repair or replacement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

RETURNS PROCEDURE
To return an item for warranty assessment, and so we can serve you best, the following procedure must be followed. We reserve the right to refuse the return of any item that does not comply with this procedure.

E-mail us at info@syrinxmusic.com to notify us of the faulty item. Include your name, best contact phone number, invoice number, product name and fault description.
We will reply to you within 3 working days. If your return is approved, we will give you return details and the return address.
Return freight costs are to be paid by the customer, and cannot be refunded.
Every returned item must be undamaged, unused and in as-new condition, in its original packaging, with all accessories included, if applicable.